At jilino, your privacy matters. This page explains exactly what information we collect, why we collect it, how it is used, and the rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
When you create an account on jilino, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your player account correctly. We also use your contact details to send you important account notifications, security alerts, and updates about your transactions. Your date of birth is used strictly for age verification purposes and is never shared with third-party marketing companies. All registration data is stored on encrypted servers and is accessible only to authorised jilino personnel who need it to operate your account.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as e-wallet account references, bank account identifiers, and transaction records. We do not store full card numbers or sensitive authentication credentials on our servers; payment processing is handled through regulated payment service providers operating under Philippine financial regulations. Transaction histories are retained for a minimum period required by applicable law and are used to resolve disputes, detect fraud, and comply with anti-money laundering obligations. You can review your full transaction history at any time through your account dashboard. If you have questions about a specific transaction, our support team can assist you by referencing your account records securely.
When you access jilino through a mobile device or browser, we automatically collect technical information including your device type, operating system version, browser type, IP address, and session duration. This data helps us optimise the platform experience for Filipino players across a wide range of Android and iOS devices. Usage data such as pages visited, games played, and features accessed is analysed in aggregate to improve platform performance and identify areas where the user experience can be enhanced. We do not use device data to build individual advertising profiles or sell it to data brokers. IP addresses may be used to detect suspicious login activity and protect your account from unauthorised access.
If you contact our support team via chat, email, or any other channel, we retain records of those communications to help resolve your query and improve our service quality. Communication records may include the content of your messages, timestamps, and the outcome of any actions taken on your account as a result. These records are kept confidential and are only accessible to support staff directly involved in handling your case. We may also send you service-related emails such as deposit confirmations, withdrawal updates, and security notifications; these are not marketing messages and cannot be opted out of while your account is active. Promotional communications are sent only with your consent and you may unsubscribe at any time by following the instructions in any such message or by contacting our support team.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data privacy law.
If any personal information we hold is inaccurate or out of date, you have the right to request a correction. You can update basic profile details directly in your account settings or contact our support team for assistance with more complex changes.
You may request deletion of your personal data subject to our legal obligations to retain certain records. Requests for erasure will be reviewed and processed in line with the Data Privacy Act of 2012 and other applicable Philippine regulations.
You have the right to object to certain types of data processing, including direct marketing. If you no longer wish to receive promotional communications from us, you can opt out at any time through your account preferences or by contacting support.
We use industry-standard encryption, secure server infrastructure, and strict internal access controls to protect your personal data from unauthorised access, disclosure, or misuse. Security practices are reviewed and updated regularly to address emerging threats.
jilino operates in compliance with the Philippine Data Privacy Act of 2012 and the regulations of the National Privacy Commission. We are committed to upholding the data rights of all Filipino players who use our platform.
We do not sell your personal data to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and customer support tools, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts when required by law or to protect the rights and safety of our players and staff. Any such disclosures are made only to the extent required and in accordance with applicable legal obligations. We do not transfer your personal data outside the Philippines except where necessary to operate specific platform services, and in such cases appropriate data transfer safeguards are applied.
If you have any concerns about how your personal data is handled, or if you would like to exercise any of your data rights, our support team is ready to help. You can also visit our FAQ page for quick answers, or head to your account to review your current privacy settings.